David is the Chief Customer Care Officer for Olympia Consulting and is a dedicated entrepreneur, with deep expertise in corporate customer service, executive training programs and enterprise operations. David is also a published author of four customer service books and a featured contributor to magazines and newsletters. His career passion has been to assist organizations in creating a culture of excellent customer service, servant leadership, and effective operations.
Before co-founding Olympia, David worked for Anderson Consulting, Exxon, and Disney and has led his own business for the past 16 years and where he created a loyal clientele that adhered to his principles of service and operational excellence. David earned Bachelor degrees of Computer Science and Chemical Engineering from Texas A&M University.
David is the author of four books on customer service titled: